Refund Policy At Aether Gazer, we strive to provide an extraordinary and seamless gaming experience set in a futuristic universe where every decision echoes through digital realms. We take pride in crafting engaging gameplay, dynamic visuals, and immersive storytelling. As part of our ongoing commitment to player satisfaction, this Refund Policy outlines the guidelines and conditions under which refund requests are considered. 1. Nature of Digital Content All in-game purchases, including virtual currencies, character packs, premium skins, time-limited bundles, and other downloadable enhancements, are classified as non-refundable digital items. Once a purchase has been completed and delivered to the user account, it is generally regarded as final. 2. Eligible Circumstances for Refunds We understand that unique scenarios may arise. Refunds may be issued under exceptional conditions when the following criteria are met: Technical Malfunction: If the purchased item fails to appear or function as described due to a system error. Duplicate Purchases: If a user unintentionally purchases the same digital item multiple times. Unauthorized Transactions: If a transaction was completed without the consent of the account holder and is supported by verifiable evidence. Incomplete Delivery: If a purchase is charged but the content is not delivered within a reasonable timeframe and support is unable to resolve the issue. Each request is reviewed individually to ensure fairness and accuracy. 3. Request Process To submit a refund request, players must contact our support team directly with a clear description of the issue. The following information is required for consideration: Username or Player ID Description of the purchased item(s) Reason for the refund request Any proof of error, including screenshots or receipts Incomplete submissions may result in delays or denial of the request. 4. Refund Limitations The following conditions are not eligible for refunds: Change of opinion or regret after a successful purchase Items consumed, used, or partially redeemed Dissatisfaction with gameplay, balance, or story progression Incompatibility with the user’s device or operating system Delays caused by user-side network issues or connectivity interruptions Users are encouraged to verify compatibility and review item details carefully before confirming a transaction. 5. Purchases via External Platforms If a player acquires in-game content through an external platform or storefront, such as a mobile app marketplace or gaming console store, the refund process must be initiated through that platform’s official support system. Aether Gazer does not have direct control over third-party billing systems. 6. Abuse of Policy Accounts found to be exploiting the refund process repeatedly or submitting dishonest claims may face temporary restrictions or permanent bans. Refunds are a courtesy for genuine issues and should not be used as a means of bypassing in-game purchases or systems. 7. Final Review All refund requests are subject to final evaluation by our support and moderation team. Approval or denial of a request is made at the sole discretion of the publisher and is not subject to further appeal.